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Business Intelligence, CRM Specialists & Customer Retention

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Building Loyalty Through Data

DigitalBeat has an expert team capable of using deep analytics to help you improve your customer relations and loyalty.

Business intelligence (BI) is an important tool when looking at strategies to improve customer engagement and retention. Here at DigitalBeat, our team of experts are able to create bespoke BI strategies that will add value to your business.

BI Analytics

The team of analysts here at DigitalBeat are experts at finding and interpreting patterns in data. They can examine areas such as which games and promotions receive the most attention, how many new players register and what led to those registrations, player spending habits, and so on. The same practices can be used to monitor advertising campaigns, improve ROI and far more. All of this information can then be used to devise strategies to increase player value and retention.

CRM Specialists

While the customer may always be right, it doesn’t mean that you are getting the best possible value from the customer. The Customer Relationship Management team at DigitalBeat will help ensure that you are.
Our in-depth knowledge of the gambling industry and the different types of players will be put to use building you a better relationship with your customers. We will create a multifaceted strategy that will include email, SMS, social media, push notifications, inbox, and more. In addition to the multiple approaches, we also carefully craft the communications to ensure that they are effective for all types of target audience.

Customer Retention

All of the above feeds into customer retention. The goal here is clear, to keep players happy and ensure that they keep coming back. Our methodology has proven itself to increase customer engagement and loyalty, allowing our clients to benefit from an ever-growing player base.
When you come to DigitalBeat, we will start with a thorough assessment of your business and its key performance indicators. Based upon this, your aims and your budget, we will make a proposal that we are then able to deliver. The delivery is an ongoing process, with regular reviews and reports to ensure that it is as efficient and effective as possible.

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